Free Shipping On Orders Over $40

Returns

Unconditional Refund

Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to info002@vanonbatteries.com for a return authorization number prior to sending any product back to us. Customers are responsible for return shipping costs. 
For orders below AUD40, we will deduct AUD7.99 from the refund. For orders above AUD40, we will deduct reasonable freight charges according to the actual situation.



Refunds And Returns For Conditions

Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :

(1)The product cannot be charged.

(2)The product cannot be used on power tools.

(3)The product does not match the description on the website.

If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to info002@vanonbatteries.com. Once we confirm that the products cannot work, we will ask you for a refund or exchange. These problems will be solved within 3 business days.



Late Or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info002@vanonbatteries.com.

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